Delivery FAQ’s

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What days and times do you deliver?

Our studio delivers Tuesday through Friday between 11:00 AM and 6:00 PM (EST). For deliveries outside this window, we offer custom delivery service for commissions beginning at $1,000. This ensures we can provide the same level of care and attention to your arrangement, regardless of timing.

For special requests or urgent deliveries, reach out directly, we'll work with you to find the best solution.

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What's included in a Naunet arrangement?
Each arrangement includes fresh seasonal flowers sourced daily, our contemporary design approach, a selected ceramic vase, and care instructions. Handwritten notes available upon request.

We work with the day's premium market selections, ensuring peak quality and seasonal authenticity.

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What is your cancellation and refund policy?
Due to the custom and perishable nature of our arrangements, we do not offer refunds once prepared or delivered. We will send delivery notifications, but if there is no one available to receive the order at the time of delivery.

Refunds may be considered in special circumstances with documentation.

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How far in advance should I book floral services for an event?
For smaller gatherings, we recommend reaching out 3 to 4 weeks in advance. Weddings, large installations, and brand activations require 6 to 8 weeks lead time. This allows us to source materials thoughtfully, develop your custom concept, and ensure every detail aligns with your vision.
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How does a brand collaboration with Naunet work?
We partner with brands to conceptualize and produce floral installations that reflect your identity and connect with your audience. From product launches to pop-ups and visual campaigns, each collaboration begins with understanding your brand's essence and objectives.